The process of downloading the Creative ZEN 4/8/16 GB Firmware 1.21.03e Europe only driver should begin automatically after a few seconds. If this does not occur, click on one of the links below (we recommend downloading the Creative ZEN 4/8/16 GB Firmware 1.21.03e Europe only driver from the primary server - this is the manufacturer’s Creative official website). If the download still fails to run, check whether your anti-virus software is not blocking the connection to the manufacturer server of the Creative ZEN 4/8/16 GB Firmware 1.21.03e Europe only diver.